Contact & Support
Have a question before purchasing? Tell us which Roof & Ratio tool you are considering, what you want to use it for, and your device or browser. We can help clarify what is included.
Email: marchelle@roofandratio.com
For order or download help, include your order number, the email used at checkout, the product name and a short description of the issue. Please do not send passwords, payment-card details or sensitive client information.
How downloads work · Current refund policy
You can also use the contact form below.
When to expect a reply
Customer-support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. Typical response time: within 1–2 business days.
Tell us how your tool worked
We welcome product feedback through the form below or at marchelle@roofandratio.com. Include the tool name, the task you used it for, your device and anything that was confusing.
Please leave out private client or financial information. We will ask your permission before publishing your feedback as a testimonial.